FAQ
Frequently asked questions
How does the process work?+
You share what you are considering, our medical team reviews your information, we propose a personalised treatment plan, and only then do we prepare your package and confirm your journey.
Do I need an online consultation?+
For most surgical procedures an online consultation is required so our medical team can review your suitability safely.
Can I combine procedures?+
Some procedures can be safely combined. This is only ever confirmed after medical review.
How long should I stay in Istanbul?+
Recommended stays vary by procedure — typically five to ten nights. Your coordinator will confirm this in your plan.
Can I bring a companion?+
Yes. Companions can be added to your plan and, where the package allows, share your hotel accommodation.
What is included in my package?+
Every package includes coordination, transfers and hotel accommodation. Signature and VIP add private transport, priority scheduling and enhanced support.
When is my booking confirmed?+
Your booking is confirmed only once your medical plan has been approved, your deposit received, and the required documents completed.
Can I choose my hospital and hotel?+
Yes — you will see two options for each, chosen with your package level and treatment in mind.
Is translator support available?+
Yes. English support is included; other languages can be arranged.
How is my personal information protected?+
All personal, medical and passport information is stored privately, with strict access controls and no public links.
What is the cancellation policy?+
Deposits are refundable within the terms of our cancellation policy, which is provided before you pay.